Returns & Exchanges
At SterlingLoves, we want you to be completely enamored with your fashion finds, which is why we offer a seamless 30-day return policy for all unworn items with original tags. If your purchase isn't quite the perfect fit, we are here to ensure your exchange or refund is processed with elegance and ease.
Initiate Your Request
Visit our online returns portal with your order number and email address to select the items you wish to send back and receive a prepaid shipping label.
Prepare Your Package
Carefully place the items in their original packaging, ensuring all designer tags are attached and the garment is in its original, unworn condition.
Ship It Back
Affix the provided return label to your parcel and drop it off at any authorized carrier location or schedule a convenient home pickup.
Receive Your Refund
Once our quality team inspects your return, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing